Shipping + Returns
We are confident that you will love your Pageo jewelry. To help ensure your satisfaction, we accept merchandise for returns within 5 days of the date of purchase (for in-store purchases) and 14 days (for online purchases) for store-credit only. Return merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sale and may not be returned or exchanged.
Returns on items purchased in our store (Newton, Boston or Nantucket) must be made in person. On-line purchases may either be returned by mail or in person.
The customer is responsible for the return shipping and insurance costs. Online orders must be shipped to 843 Beacon Street, Newton, MA 04259. When we receive your return, we will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible. To be eligible for your return, your purchase:
- Must have its security tag attached
- Should not show signs of wear or damage
- May not be engraved, altered, or resized
- Must be accompanied by a Return Authorization (RA) number
We reserve the right to refuse any merchandise that is returned after 14 days or that it does not meet the above requirements. For online orders, refunds will be made to the same payment method used for the original purchase. Returns typically take no more that 5 days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Our shopping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate of your return. We are happy to clarify any of these steps - just call us at 617-964-4940.
Please call 617-965-4940 to request a Return Authorization (RA) number. This number will be emailed to you for your merchandise that initially meets our return criteria.
It is important to package your return carefully. Return merchandise must be received with the sales receipt and all original packaging and enclosures.