We are confident that you will love your Pageo purchase. To help ensure your satisfaction, we accept merchandise for returns within 5 days of the date of purchase both in-store and online for store-credit only. Return merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sale and may not be returned or exchanged.
Returns on items purchased in our store (Newton, Boston or Nantucket) must be made in person. On-line purchases may either be returned by mail or in person for a refund or exchange.
Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment and appropriate of your return. We are happy to clarify any of these steps and we can be reached at 617-964-4940 or submit a message on our 'contact us' page.
The customer is responsible for the return shipping and insurance costs. Online orders must be shipped to 843 Beacon Street, Newton, MA 04259. When we receive your return, we will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible. To be eligible for your return, your purchase 1) must have original sales receipt, 2) should not show signs of wear or damage, 3) may not be engraved, resized, or altered in any way, and 4) must be accompanied by a Return Authorization approval.
We reserve the right to refuse any merchandise that is returned after 5 days or that does not meet the above requirements. For online orders, refunds will be made to the same payment method used for the original purchase. Returns typically take no more that 5 days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.
Please call 617-964-4940 to request a Return Authorization approval. This will be emailed to you for merchandise that initially meets our return criteria.