In-store Purchases...We accept merchandise for return with 5 days of the date of purchase for store credit only. Returns must be made in person to one of our physical locations.
Online Purchases... If you would like to return your online purchase, you must contact us within 3 days from date of delivery for a full refund. After the 3rd day of delivery, purchases can be returned for credit only.
Please call our Newton location at 617-964-4940 to request a Return Authorization approval.
Returned merchandise must be in original, new condition. Please be aware that sale items, exchanged items, custom orders, special orders and altered or sized items are final sale and may not be returned or exchanged.
Our shipping procedures and instructions, explained below, must be followed carefully to ensure the safe shipment of your return. We are happy to clarify any of these steps and we can be reached at our Newton location at 617-964-4940 or submit a message on our 'contact' page.
The customer is responsible for the return shipping and insurance costs. Online orders must be shipped to 843 Beacon Street, Newton, MA 04259. When we receive your return, we will review it. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible. To be eligible for return, your purchase 1) must have original sales receipt, 2) should not show signs of wear or damage, 3) may not be engraved, resized, or altered in any way.
We reserve the right to refuse any merchandise that is returned after 3 days for online purchases and 5 days for in-store purchases that does not meet the above requirements. For online orders, refunds will be made to the same payment method used for the original purchase. Shipping fees are not refunded. Returns typically take no more that 5 days to process. Your refund should appear on your credit card statement within one to two billing periods, depending on the date of return.